Job Description.

W&Co Search is proud to partner with Hepburn Shire Council in the recruitment of the Manager Technology and Customer Experience.

The Opportunity

Hepburn Shire Council is investing in its digital capability and customer experience, recognising the role technology plays in enabling efficient operations and improved service delivery.

This role forms part of a broader directorate alignment, alongside two other leadership appointments, creating a strong platform to shape how technology and customer experience evolve across the organisation.

Reporting to the Director Performance and Transformation, this is an opportunity to define direction and drive meaningful change.

The Organisation

Hepburn Shire Council is a forward-looking organisation with a clear commitment to continuous improvement and service excellence. With strong executive support and a focus on capability uplift, the organisation is well positioned to strengthen its digital environment and customer experience.

This is a positive and evolving environment where leaders are empowered to shape outcomes.

The Role

The Manager Technology and Customer Experience leads technology, digital systems and customer experience across Council.

The role is responsible for ensuring reliable and secure core systems while also identifying and driving opportunities for improvement in service delivery. This includes shaping digital strategy, leveraging internal and external capability and supporting the integration of customer experience across the organisation.

The position requires a balance of operational oversight and strategic thinking, with a strong focus on prioritisation and delivery.

The Candidate

Hepburn Shire Council is seeking a strategic technology leader with a broad generalist background.

You will bring experience in technology environments and an understanding of how systems, people and processes interact to deliver outcomes. You are comfortable identifying gaps, shaping solutions and influencing change across an organisation.

Experience in digital transformation, service improvement or customer experience will be highly regarded.

Why This Role Matters

This role will shape how the organisation operates and how services are experienced by both staff and the community.

The role offers vehicle options, additional leave, monthly RDO and flexible working arrangements.

Application Process

To view the Position Description for this opportunity please copy and paste the following link into your browser: https://shorturl.at/8NN9B

For a confidential discussion please contact Ashley Wilkes, Director at W&Co Search, on 0448 007 653 or via info@wcosearch.com.

Applications should include a one-page cover letter and a detailed resume outlining your relevant experience and alignment to the role.

Applications will be reviewed as they are received, and suitable candidates may be contacted throughout the search process. Early applications are encouraged.